| We get
asked a lot of questions, about all sorts of things! To save you some time
in ringing or emailing us for a response, we've compiled a FAQ (Frequently Asked
Questions) below. Who is P4laptops.com.au ?
Q: I'd like to buy one of your laptops advertised, but I'm nervous
about buying from someone I haven't heard of before. A: P4laptops.com.au
Pty Ltd is a fully registered Australian Company, ACN 108 051 421, ABN 37 108
051 421. P4laptops.com.au started up operations in 2001. By dealing
with a registered Australian Company with an ACN (not solely an ABN which
is available to anyone) you are protected by Australian Business laws and can
have 100% faith in your purchase. Support
Q: OK, but who will look after me and my laptop once I have bought
it ? A: Metabox laptops are covered by 100% Australian support.
You will never be shuffled off to an overseas call centre with long delays - You
will speak to Technicians who actually work on, and know the laptops - not just
people hired to run through scripted support responses to frequently asked questions!
ASUS laptops are covered in Australia by third party support companies
who offer both onsite, and pickup and deliver services
as well as telephone support via the Asus support
contact number. Shipping Q:
How long will it take to get my laptop ? A: We endeavor to build
and deliver all our custom-configured ITC, Metabox, and Asus laptops within 3-10
working days, to all locations around Australia. Of course, custom built orders
are subject to all your requested components being in stock. We utilise Australian
Air Express and other locally based courier companies such as Startrack Express
and Courier Metro. When your order ships, we will supply your Consignment note
ID, this can be tracked via the web, or by phone, depending on the courier. Occaisonally,
delays can occue due to reasons beyond our control.
Urgent orders Q: Help! I need this laptop ASAP! Do you
do urgent orders? A: Just contact us by email or phone with the date
you need it by. We'll contact our suppliers with your situation and get back to
you with an answer. In many cases we will be able to meet your deadlines if all
components are in stock. Payment
Q: How do I pay for my order? A: We accept Credit Cards
(Visa, Mastercard, Bankcard) direct bank transfer or cheques/money orders. Note:
We do not accept American Express. Once you have placed your order online we will
issue you an invoice via email. Attached to this invoice are instructions on how
to complete payment. If you have chosen EFT (or bank transfer) you will be provided
with our bank account details. If you have chosen credit card, you will be provided
with a "Credit Card Authority Form". You will need to fill this in,
sign it and fax it back to us for processing. There is a 1.89% Bank charge for
a credit card transaction. (many others stores charge 2-2.5% to make money on
the transaction- we do not condone this practice) For the utmost security, we
don't accept any credit card details over the internet, or by phone.
Showroom Q: Do you have a showroom in near me I can
come and look at the laptops? A: As an Internet-only retailer, we
don't have any showrooms to view our machines. This allows us to provide the best
prices we possibly can. Salary Sacrifice
Q: My work is requesting a receipt before they will reimburse me.
Are you able to supply me with a Salary Sacrifice receipt? A: Absolutely.
Once you have placed your order online we will issue you an invoice via email
for Salary Sacrifice purposes. If you would like this invoice to name a company
or someone other than yourself, just note this in the field marked "special"
when you place the order. Bulk Purchases
Q: Are you able to provide a discount for multiple purchases?
A: Yes, we can usually negotiate a better price for three or more machines
in one order. Other products
Q: Do you offer other brands of LCD monitors or mice and docking stations
etc? A: Yes, we have access to an enormous range of products from
most brands across the whole IT range. Our focus however is on hi-tech laptops
on this website - plain and simple. If there is an item you particularly wish
to get with your laptop purchase, just send us an email or call and we'll get
the best price for you. Students
Q: I am just curious to know if you do student discounts ?
A: Our online prices are heavily discounted. We'd love to discount even more especially
for students but we can't, as our suppliers don't offer special student discounts
either. Warranty Q: I
live in Melbourne so how would an ITC or Metabox warrantee claim work?
A: ITC's warranty commitments are the most comprehensive and customer centred
agreements available. When you contact ITC, you will not be waiting 30 minutes
to speak to a warranty personnel and that personnel will not be a scripted phone
operator but rather a knowledgeable, well equipped technician who is trained solely
in the field of notebook technology. If your ITC notebook fails, do not bother
with having to drive all the way to a service centre. ITC, in association with
Australian Air Express, will have your notebook picked up (typically on the same
day your warranty claim is made) and returned overnight to the nearest ITC repair
centre for prompt repair based on our Guaranteed Repair Time commitment.
Platinum
Service Warranty Silver
Service Warranty International
Travellers Warranty Price match
100% WATERTIGHT BEST PRICE GUARANTEE
We undertake to beat any price for an identical notebook at the identical
specification - if you see the icon on the order form, this guarantee applies
with the following provisions: The laptop must be named identically, be sold by
an Australian Retailer with an ABN, the notebook can not sold by a supplier in
an E-Bay Auction, and all specifications must be identical, and the notebook must
be in stock and available for delivery with the competitor. We will not pricematch
any notebooks that are named differently in any way, we will not pricematch dealers
not based in Australia, we will not beat quotes that can not be confirmed with
dealers as being authentic. You must supply a quote in the supplier's original
format with all supplier's contact information included for us to undertake to
beat it. Competitor's
Price must include their delivery charge. In any pricematches given, we reserve
the right to withdraw all 'Free' items offerred with any notebook. P4laptops.com.au
reserves the right to refuse a pricematch if the item being pricematched is not
able to be verified as being identical.
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