We get asked a lot of questions, about all sorts of things! To save you some time in ringing or emailing us for a response, we've compiled a FAQ (Frequently Asked Questions) below. Who is P4laptops.com.au ? Q: I'd like to buy one of your laptops advertised, but I'm nervous about buying from someone I haven't heard of before. A: P4laptops.com.au Pty Ltd is a fully registered Australian Company, ACN 108 051 421, ABN 37 108 051 421. P4laptops.com.au started up operations in 2001. By dealing with a registered Australian Company with an ACN (not solely an ABN which is available to anyone) you are protected by Australian Business laws and can have 100% faith in your purchase. Support Q: OK, but who will look after me and my laptop once I have bought it ? A: Metabox laptops are covered by 100% Australian support. You will never be shuffled off to an overseas call centre with long delays - You will speak to Technicians who actually work on, and know the laptops - not just people hired to run through scripted support responses to frequently asked questions! ASUS laptops are covered in Australia by third party support companies who offer both onsite, and pickup and deliver services as well as telephone support via the Asus support contact number. Shipping Q: How long will it take to get my laptop ? A: We endeavor to build and deliver all our custom-configured ITC, Metabox, and Asus laptops within 3-10 working days, to all locations around Australia. Of course, custom built orders are subject to all your requested components being in stock. We utilise Australian Air Express and other locally based courier companies such as Startrack Express and Courier Metro. When your order ships, we will supply your Consignment note ID, this can be tracked via the web, or by phone, depending on the courier. Occaisonally, delays can occue due to reasons beyond our control. Urgent orders Q: Help! I need this laptop ASAP! Do you do urgent orders? A: Just contact us by email or phone with the date you need it by. We'll contact our suppliers with your situation and get back to you with an answer. In many cases we will be able to meet your deadlines if all components are in stock. Payment Q: How do I pay for my order? A: We accept Credit Cards (Visa, Mastercard, Bankcard) direct bank transfer or cheques/money orders. Note: We do not accept American Express. Once you have placed your order online we will issue you an invoice via email. Attached to this invoice are instructions on how to complete payment. If you have chosen EFT (or bank transfer) you will be provided with our bank account details. If you have chosen credit card, you will be provided with a "Credit Card Authority Form". You will need to fill this in, sign it and fax it back to us for processing. There is a 1.89% Bank charge for a credit card transaction. (many others stores charge 2-2.5% to make money on the transaction- we do not condone this practice) For the utmost security, we don't accept any credit card details over the internet, or by phone. Showroom Q: Do you have a showroom in near me I can come and look at the laptops? A: As an Internet-only retailer, we don't have any showrooms to view our machines. This allows us to provide the best prices we possibly can. Salary Sacrifice Q: My work is requesting a receipt before they will reimburse me. Are you able to supply me with a Salary Sacrifice receipt? A: Absolutely. Once you have placed your order online we will issue you an invoice via email for Salary Sacrifice purposes. If you would like this invoice to name a company or someone other than yourself, just note this in the field marked "special" when you place the order. Bulk Purchases Q: Are you able to provide a discount for multiple purchases? A: Yes, we can usually negotiate a better price for three or more machines in one order. Other products Q: Do you offer other brands of LCD monitors or mice and docking stations etc? A: Yes, we have access to an enormous range of products from most brands across the whole IT range. Our focus however is on hi-tech laptops on this website - plain and simple. If there is an item you particularly wish to get with your laptop purchase, just send us an email or call and we'll get the best price for you. Students Q: I am just curious to know if you do student discounts ? A: Our online prices are heavily discounted. We'd love to discount even more especially for students but we can't, as our suppliers don't offer special student discounts either. Warranty Q: I live in Melbourne so how would an ITC or Metabox warrantee claim work? A: ITC's warranty commitments are the most comprehensive and customer centred agreements available. When you contact ITC, you will not be waiting 30 minutes to speak to a warranty personnel and that personnel will not be a scripted phone operator but rather a knowledgeable, well equipped technician who is trained solely in the field of notebook technology. If your ITC notebook fails, do not bother with having to drive all the way to a service centre. ITC, in association with Australian Air Express, will have your notebook picked up (typically on the same day your warranty claim is made) and returned overnight to the nearest ITC repair centre for prompt repair based on our Guaranteed Repair Time commitment. Platinum Service Warranty Silver Service Warranty International Travellers Warranty Price match 100% WATERTIGHT BEST PRICE GUARANTEE We undertake to beat any price for an identical notebook at the identical specification - if you see the icon on the order form, this guarantee applies with the following provisions: The laptop must be named identically, be sold by an Australian Retailer with an ABN, the notebook can not sold by a supplier in an E-Bay Auction, and all specifications must be identical, and the notebook must be in stock and available for delivery with the competitor. We will not pricematch any notebooks that are named differently in any way, we will not pricematch dealers not based in Australia, we will not beat quotes that can not be confirmed with dealers as being authentic. You must supply a quote in the supplier's original format with all supplier's contact information included for us to undertake to beat it. Competitor's Price must include their delivery charge. In any pricematches given, we reserve the right to withdraw all 'Free' items offerred with any notebook. P4laptops.com.au reserves the right to refuse a pricematch if the item being pricematched is not able to be verified as being identical. By accessing and viewing this website you agree to be bound by our Terms and Conditions.