TERMS AND CONDITIONS Goods: All the products presented on www.p4laptops.com.au are brand new, with manufacturers warranty and support (where available.) Pricing and Availability Every effort has been made to ensure the accuracy of all information on this website. P4Laptops.com.au Pty Ltd makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. P4Laptops.com.au Pty Ltd shall not be liable for incidental, consequential or special damages arising from, or as a result of, any electronic transmission or the accuracy of the information contained herin, even if P4Laptops.com.au Pty Ltd has been advised of the possibility of such damages. All content, content description, and price information are subject to change without prior notice. Product and manufacturer names are used only for the purpose of identification. All invoice prices either auto-generated by P4laptops.com.au website, or sent directly to customers by our salespeople, are valid for 14 days from date of issue. Limitation of Liability P4Laptops.com.au Pty Ltd will not be liable for any damages or loss whatsoever that results from use or access of this Website or any content, or related content information. Payment Information All orders are prepaid. When ordering by credit card, your credit card is charged offline (for utmost security, we process credit cards in a non-internet fashion, via a secure EFTPOS and CC terminal) and only after you have received and approved your invoice, and have returned your Credit card Authority form by fax to P4laptops.com.au. Note: credit card purchases attract a 1.89% bank charge. We accept the following forms of payment: Visa, MasterCard, Bankcard. (all product) Money order Cheque Direct Deposit (EFT, Direct Debit, Direct Funds Transfer) Flexirent Outfront Finance Rentsmart Salary Sacrifice Arrangments (or Salary Packaging) P4laptops.com.au Pty Ltd supplies salary sacrifice invoices to the purchaser on the understanding that the goods listed on the invoice are to be salary sacrificed via company arrangement. It is the sole responsibility of the purchaser to approve or reject any items listed on invoices that do not meet the purchaser's guidelines for salary sacrifice eligibility. P4laptops.com.au Pty Ltd will amend and resend any salary sacrifice invoice on request from the purchaser to meet specific company guidelines, however P4laptops.com.au Pty Ltd takes no responsibility for any goods delivered that are deemed ineligible for salary sacrifice and may give rise to FBT charges or referral to the ATO. Once salary sacrifice invoices have been approved, any further issues pertaining to ATO FBT guidelines and salary sacrifce eligibility requirements, are the sole responsibility of the purchaser. Shipping Errors P4Laptops.com.au Pty Ltd will not be held responsible for any mistakes or delays incurred by couriers or shippers. P4Laptops.com.au Ltd utilises only the best carriers and Air Freight: Australian Air Express, TNT and other local Metro-area couriers as applicable. Shipping Times and Courier Information While P4Laptops.com.au Pty Ltd does everything in it's power to ensure prompt shipping of all orders placed with us, occaisonally delays can occur that are beyond our control. P4Laptops.com.au Pty Ltd supplies shipping and courier information to it's customers based on information from suppliers. P4Laptops.com.au Pty Ltd will not be liable whatsoever for inaccurate ETA's, stock delays, or changes in stock availability. Warranty, Return Terms and Conditions 1. Stock Returns for Credit 1.1 For products incorrectly shipped by P4laptops.com.au being double shipments, unordered products or wrong part number quoted, P4laptops.com.au will only accept the return strictly within 14 days from invoice date. 1.2 Products to be returned must have an RMA number clearly visible on the outside of the package, and the product must be unopened and in a resaleable condition acceptable by P4laptops.com.au. 1.3 Products must be returned within 14 working days once an RMA number has been allocated. 1.4 Products that fail the above conditions will not be accepted and will be returned to the sender immediately at the sender's expense. 1.5 All returns are subject to a 15% re-stocking fee at the discretion of P4laptops.com.au. 2. Non Returnable Products 2.1 All sales are final, unless otherwise agreed in writing by an authorized representative of P4laptops.com.au. 2.2 P4laptops.com.au will supply certain Products on a 'No Returns Basis'. 2.3 The expression 'No Returns Basis' means that P4laptops.com.au will not accept returns unless required under law or by mutual agreement. 2.4 To the extent permitted by law, P4laptops.com.au reserves the right to apply the No Returns Basis policy to all promotional/demonstration or sale product(s) as it deems necessary. 2.5 Product supplied on a "No Return" Basis cannot be returned to P4laptops.com.au unless the product is faulty and is within the warranty period provided by the manufactured or imposed by statute. 2.6 Products sold on the "No Returns" basis: - All Systems Products - All Asus, ITC, Toshiba, HP, and Metabox Notebook products. -All Components products including Intel, InWin, Kingston, Maxtor, Microsoft OEM, MSI, Seagate, Vesta, Viewsonic and Asus products . -All Consumables products including Lexmark, IBM and HP. - All Networking products including Extreme, WatchGuard, Avaya, Veritas, NetReality and 3Com. -All Software Licensing products. 3. Warranty Returns 3.1 All defective returns will not be accepted without an RMA number from P4laptops.com.au. 3.2 To qualify for an RMA number an invoice number MUST be provided. 3.3 All products returned MUST be clearly labelled with an RMA number on the outside of the carton and a detailed fault description attached. 3.4 P4laptops.com.au suppliers will firstly diagnose all returned products before replacement goods are despatched. 3.5 A charge of 10%, based on the invoiced amount, will apply to any returned products that are tested and found not faulty (based on manufacturer's specifications). All costs associated with having the goods returned to the customer will be borne by the customer. 3.6 P4laptops.com.au will honour manufacturer warranty periods beginning from P4laptops.com.au invoice date or end users receipt date depending on manufacturer's terms and conditions. 3.7 Products that are found deliberately damaged by customer or altered in any way will void warranty and products will be returned to the customer at the customer's expense. 3.8 All defective products must be properly packed when returned (ie. anti-static bag and sufficient foam must be used). P4laptops.com.au will reject any returns that have sustained physical damage due to poor packaging or handling that will as a result void the warranty. Rejected products will be returned to the sender at the sender's expense. 3.9 If P4laptops.com.au cannot provide a replacement for a faulty product, then a credit note will be issued to the value equivalent to the current market value. 3.10 DOA claims must be made within DOA period of the manufacturer. 3.11 (This clause applies only to non-ITC product, and laptop returns not under normal manufacturer warranty. All regular laptop returns are handled by manufacturer warranties: pickup and deliver or service centres. Check the individual manufacturer warranties for details) 3.12 For Asus laptops that have been upgraded, full warranty will still apply, however the warranty provider will pass to an Australian laptop manufacturer. Warranty is onsite pickup and deliver from anywhere within Australia. It is the customer's responsibility to return defective / cancelled products to P4laptops.com.au suppliers. This is irrespective of the product being classified as a DOA return or if product was supplied on a 'free delivery' basic. P4laptops.com.au is responsible for the return of replacement to the customer at P4laptops.com.au expense. P4Laptops.com.au Pty Ltd reserve the right to change any of the warranty terms and/or procedures for returns specified herein without notice. P4Laptops.com.au Pty Ltd accepts no liability whatsover for time lost, or any damages or loss sufferred by a customer as the result of a warranty or replacement return on any equipment. Privacy Statement P4Laptops.com.au Pty Ltd complies with the Privacy Act 1998 (Cth). We will never share or sell your personal information, including your email address, to any third party for any reason whatsoever. 1. VALIDITY AND ACCEPTANCE OF THESE TERMS AND CONDITIONS These terms and conditions govern all agreements between P4Laptops.com.au Pty Ltd and its customers, in so far as no departure from them is stipulated in special terms and conditions or agreements.Our general and special terms and conditions of sale and delivery are deemed to have been accepted by our customer even if they should be in conflict with his general or special terms and conditions.The latter are only binding on us if we have expressly accepted them in writing. Our acceptance cannot, under any circumstances, be deduced from the circumstance that we may have accepted the commercial agreement without objecting to the stipulations which refer to the general or special terms and conditions or to similar stipulations of the purchaser.The appointee, employee, spouse or any other family member of the purchaser represents him and is assumed to have the necessary mandate to bind him in dealings with ourselves.. 2. OFFERS AND ORDERS All our offers and price lists are without obligation and are valid for information purposes only, so that they are not binding on us under any circumstances. Our prices may be altered without prior notice. Every order or assignment given by the client is binding on the latter, but it is only binding on P4Laptops.com.au Pty Ltd after it has been confirmed in writing. P4Laptops.com.au Pty Ltd cannot be held liable for failure to execute an order due to force majeure, for example due to exhaustion of stocks, non-execution of deliveries by the suppliers of P4Laptops.com.au Pty Ltd, the destruction of goods due to accidents, strikes, fires, floods etc. This list is not exhaustive. P4Laptops.com.au Pty Ltd is not obliged to prove the unforeseen character of the circumstance which constitutes force majeure. The prices relate to goods delivered at our premises. 3. UNDERTAKINGS Our intermediaries, representatives, appointees and employees have no right to bind the company in any way whatsoever. Orders or assignments accepted by them are only valid after written confirmation by a Managing Director or a person within P4Laptops.com.au Pty Ltd who is authorised to do so. We reserve the right to refuse orders for which we have not given such confirmation. 4. DELIVERY TIMES Delivery times are stated solely by way of information and are, consequently, not binding. Delays in delivery cannot under any circumstances give rise to a fine, compensation or dissolution of the agreement. A departure from the above stipulation is only possible by means of an express written agreement between the parties. We reserve the right to make partial deliveries, which constitute partial completion of the full order. 5. TRANSFER OF OWNERSHIP AND RISK The goods which are delivered remain the property of P4Laptops.com.au Pty Ltd until full payment of the principal, costs, interest and, if applicable, compensation. The customer shall not, under any circumstances, be able to dispose of the goods or materials which are delivered if the payments described in article 5.1 have not been made to P4Laptops.com.au Pty Ltd More specifically, the customer shall not be able to transfer ownership there of to third parties, give it in pledge or encumber it with any security or priority right whatsoever. Delivery is insured, but takes place at the customer's risk after departure from our suppliers warehouses, even in the case of sales on a "free" delivery basis. In the case of delivery to third parties, the responsibility lies exclusively with the customer. The customer undertakes to come and pick up our goods or to accept them, at the latest within five days of the time when he is informed that the goods are available for him. 6. COMPLAINTS In the event of damage, incompleteness, error or any other visible defect or non-conformity, the customer is obliged to refuse the goods or only to accept them subject to written reserve. Every complaint in relation to the goods which are delivered must be submitted to us by registered letter within five days after receipt, making reference to the invoice number or, if there is no such number, to the delivery note. After the expiry of this period the complaint will no longer be taken into account. Any return of goods will only take place after prior written confirmation by P4Laptops.com.au Pty Ltd. More specifically, the customer service of P4Laptops.com.au Pty Ltd will assign a returns number (RMA) to the customer. When the goods are returned this returns number must be clearly indicated on the packaging. Only goods which are in good condition and in their original packaging can be returned. Every complaint relating to our invoices must be submitted to us by registered letter within ten days after their receipt. Failing this they will be deemed to have been accepted without any reserve whatsoever. A complaint cannot under any circumstances justify suspension of payment. 7. 100% WATERTIGHT BEST PRICE GUARANTEE We undertake to beat any price for an identical notebook at the identical specification - if you see the icon on the order form, this guarantee applies with the following provisions: The laptop must be named identically, be sold by an Australian Retailer with an ABN, the notebook can not sold by a supplier in an E-Bay Auction, and all specifications must be identical, and the notebook must be in stock and available for delivery with the competitor. We will not pricematch any notebooks that are named differently in any way, we will not pricematch dealers not based in Australia, we will not beat quotes that can not be confirmed with dealers as being authentic. You must supply a quote in the supplier's original format with all supplier's contact information included for us to undertake to beat it. Competitor's Price must include their delivery charge. In any pricematches given, we reserve the right to withdraw all 'Free' items offerred with any notebook. P4laptops.com.au reserves the right to refuse a pricematch. 8. ORDER CANCELLATIONS We will accept order cancellations and refund requests on non-delivered notebooks not under configuration. Once you have paid and your notebook has been delivered, we will not refund. If we have built up your notebook to specification but not delivered it, we can refund to you your purchase price minus a 15% restocking fee to cover our labour of assembly, testing, and dis-assembly. We can not supply any refunds for drops in pricing that may or may not happen while your notebook is in the process of being built or delivered. 8.1 P4laptops.com.au Pty Ltd reserves the right to cancel, reverse, or refund a customer's order at any time at our discretion. General P4Laptops.com.au Pty Ltd may revise these terms at any time without notice. Use of this website is subject to the revised terms. Terms: P4Laptops.com.au Pty Ltd: P4Laptops.com.au, P4laptops.com.au's, P4Laptops.com.au Pty Ltd, Us, Our, Ours, We, Supplier, Suppliers, Supplier's, Merchant, Merchant's Customer: You, Your, Yours, Customer, Customer's, Customers, Client, Clients, Client's, Purchaser, Purchasers, Purchaser's, User, Users, User's, End User, End Users, End User's, Sender, Senders, Sender's